SHIPPING POLICY

At BRUCEGAO online store (www.crocodile-bag.com), we understand that an efficient and transparent shipping policy is crucial to providing an exceptional shopping experience for our valued customers. This Shipping Policy outlines our commitment to delivering your orders promptly and securely, while ensuring compliance with international trade regulations. By shopping with us, you agree to the terms outlined in this policy.

Free Delivery

We are proud to offer free shipping worldwide on all orders. To guarantee the safe and timely arrival of your items, we partner with reputable courier companies such as UPS, DHL, FedEx, TNT, EMS, other International Express Couriers, or your local postal service.

Dispatch and Delivery Time

Our goal is to dispatch orders within 48 hours of receiving full payment. The estimated delivery time for packages is 15-25 working days worldwide from the date of full payment. However, please be aware that circumstances beyond our control, such as weather events, political unrest, or logistical challenges, may cause possible delays.

Handling Rare Items and Compliance with the CITES Convention

Certain products, such as crocodile and alligator skin items, are subject to the CITES Convention (the Convention on International Trade in Endangered Species of Wild Fauna and Flora) due to their rarity and the need for conservation. As a responsible retailer, we adhere to these regulations to ensure the sustainable trade of these products. Consequently, shipments containing such items may require additional processing time.

Delayed Products

If your product has not arrived after 15 days from the date of your full payment, please do not hesitate to contact us at brucegao@crocodile-bag.com. We will promptly investigate the issue and provide you with the necessary support.

“Out of Area” Surcharge

Some remote areas may incur an “out of area” surcharge, as courier companies charge extra for delivering to these locations. If your shipping address falls within such an area, we will notify you of the additional fee. At that point, you will have the option to change your shipping address if you wish to avoid the surcharge.

International Customs and Duties

Items shipped internationally may be subject to customs processing, depending on the item’s declared value. As the buyer, you may be responsible for any additional charges for customs clearance. These charges, if applicable, will be collected by the courier upon delivery. We recommend that you familiarize yourself with your country’s customs policies before placing an order to avoid any unexpected costs.

Changes to Shipping Policy

We reserve the right to modify or update this Shipping Policy at any time. Any changes will be posted on this page, and your continued use of our website and services constitutes your agreement to the updated policy.

Contact Us

If you have any questions or concerns regarding our Shipping Policy, please feel free to contact us at brucegao@crocodile-bag.com. Our team is always here to assist you and ensure a seamless shopping experience.